How do I add more user licenses (Promotions)?
When you're on an 18x12 promotional plan, and you want to add one or several licenses to your account, you need to follow these steps:
1. Access our billing portal ( https://billing.shuttlecloud.com) and use your super admin user to log in.
2. Click "Add more users."
3. Enter the number of user licenses you would like to add. So if you currently have 30 users and want to add 5 extra users, you need to enter "5", not "35"!
4. Click "Continue"
5. You may now
New licenses will be deducted from your balance amount and in some cases, we might contact you to add additional funds.
***NOTE*** You can only increase licenses during a promotional commitment, you cannot decrease this number; nonetheless, you are allowed to reassign licenses to different users.
E.g., if you delete a user, you can use that license for a new user.