Setting Up G Suite for Email Migration

Before anything else make sure IMAP connections are enabled on your source account, which is the address from which you are migrating. Almost all email providers have it enabled by default, but contact yours if IMAP is not currently enabled.

First Time G Suite Setup

If you’re moving to G Suite for the first time, you will have to direct all future incoming emails to your new G Suite email server. To do this, you will be changing your domain’s MX (short for Mail Exchange) records. While doing so, also take note of a value called the TTL (also known as “Time to Live”) which is the number of seconds it will take for your MX records to change. Lower the TTL down to between 60 and 300 seconds, or otherwise, you may be faced with email downtime. Before you entering your new MX records or proceeding further, please make sure that the TTL is lowered.

Once you’re certain that the TTL values are below 300, please follow the instructions on this page to find what values you need to input into the MX records to have incoming emails pointed to G Suite servers. Most major DNS providers now have a streamlined process for these steps, so please double check to see if this is true for your provider.

Once your MX Records, and emails, are pointing towards Google, you’re ready to launch the ShuttleCloud app from your G Suite account. You can find ShuttleCloud for G Suite in the top right of the screen under “More” in the App drop-down menu. Alternatively, follow this link to access the same tool.

Depending on whether someone is logged in as an administrator or just a user, the app is going to look a little different. Follow this walkthrough to begin migrating.

Still need help? Contact Us Contact Us